Thomas Allen has been a leader in providing services to people with developmental disabilities for over 46 years. Services are provided to over 10,000 individuals of all ages.

Thomas Allen serves people with a variety of needs including: Intellectual/Developmental Disabilities, Autism Spectrum Disorders, Severe and Persistent Mental Illness, Brain Injuries, Physical Disabilities, Emotional and Behavioral Disturbances and aging-related issues.

Note: The 245D Advisory Newsletter link will provide periodic (approximately quarterly) updates from Kari Schuster, CEO and Senior Leadership Team Members.

245D Advisory Newsletter


2021 Case Management Division Results

2021 Managed Care Division Results

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Click on any of our services below to learn more.

Case Management

Thomas Allen has been providing contracted case management since 1987. Since then, we have expanded our business, clientele, and expertise in a variety of areas. Thomas Allen has a reputation for providing top quality services, promoting fiscal responsibility in the development of the service plan, lead agency compliance, and achieving the highest standards of practice. We strive to provide person-centered case management by promoting the dignity and worth of each person we serve.

Thomas Allen serves people of all ages on DD, CADI, BI and Elderly Waivers. We hold contracts with Dakota, Hennepin, Ramsey, Chisago, Todd, Winona, Scott and Goodhue Counties. We also have Purchase of Service agreements with over a dozen other counties all over the State of Minnesota.

All of our case managers are licensed by the Minnesota Board of Social Work or meet the minimum qualifications of a social worker under the Minnesota Merit System. Thomas Allen provides thorough orientation for each case manager upon hire and our employees have expert-level knowledge of waiver policy. We also provide culturally aware practices and have language capabilities in Hmong, Spanish, German and Somali.

Amber Michel

Senior Director of Case Management and Care Coordination

Community Living Services (Including IHS service with or without training and SILS)

People served do not need daily contacts and currently reside in Dakota, Hennepin, Ramsey and Washington counties. Services are provided in the person’s home or out in the community at the frequency needed to meet the person’s unique needs with 24-hour, on-call assistance available daily for those that require it. IHS with training and SILS Services are designed to provide the support, monitoring, guidance, and training to meet the individual needs of people with a high level of independent skills. The outcome is to empower the individual to maintain and increase skills. IHS without training services are designed to prevent an out-of-home placement for a person served by providing support to families and foster families. Intervention strategies are aimed at bolstering rather than replacing the existing support network that the family provides in order to maintain the least restrictive residential option. The family and other team members determine the specific support needed. This may include social interaction, behavioral guidance, and/or role-modeling.

Brooklyn.Thieme, Program Director
Managed Care Coordination

Thomas Allen has been providing Managed Care Coordination since 2009. The role of a care coordinator is to assist members of Minnesota Health Care Programs with making informed choices about their health care services. The care coordinator is responsible for ongoing assessment, planning, referral, service coordination, monitoring and advocacy on behalf of the member. The care coordinator assists members in making progress towards health goals and coordinating care with the interdisciplinary team.

Thomas Allen contracts with Medica and Blue Cross/Blue Shield for care coordination for MSHO, MSC+ and SNBC products in Hennepin, Ramsey, Dakota, Washington and St. Louis Counties.

Our care coordinators are all Licensed Social Workers through the Minnesota Board of Social Work. They specialize in community resources, Medicare and Medical Assistance coverage as well as aging and geriatrics.

Peg Kirsch Lee

Program Director for Managed Care Coordination

Relocation Services Coordination

Designed to assist people of all ages who want to return to the community from an institution, such as a nursing home, and who need help in planning and accessing supports to accomplish this goal.

Kimberly Foytik, Program Director
Respite Care

Provides community integration opportunities and skills training; additional support or respite to the individual’s support network, such as family, foster home, and day programs; and temporary staffing for crisis situations.

Brooklyn Thieme, Program Director
Family Residential Services (Subcontracting)

Family Residential Services (previously known as Subcontracting services) began in 1991. Thomas Allen provides the 245D services for adult family/corporate foster care providers (individual providers must already hold an Adult Foster Care (AFC) license). Each provider works closely with a Thomas Allen Designated Coordinator to ensure that person-centered services are provided to each service recipient that lives in a Family Residential Services setting.

Chris Olsen, Program Director
Community Residential Services (CRS)

Thomas Allen currently provides Community Residential Services (CRS) to individuals living in over twenty-five homes throughout the metro area and surrounding communities. The number of people served in each home may vary from one to four individuals. Homes are staffed according to personal needs. Our supportive staff may include Program Counselors, LPNs, RNs, Asleep and/or Awake Counselors at night, and Program Managers. Persons receiving services may have a wide range of emotional, mental and/or physical disabilities with varying levels of adaptive skills, including health-related or aging supportive needs. The services for these individuals are provided through different waivers such as Developmental Disability (DD), Community Activities for Disabled Individuals (CADI), Brain Injury (BI), or Community Alternative Care (CAC). Funding comes from a variety of sources including Medical Assistance (MA), Social Security, Supplemental Security Income (SSI), Minnesota Supplemental Assistance (MSA), Housing Support, earned income (if applicable), and other eligibility-based benefit sources.

Thomas Allen also provides services to people who opt to pay privately for their services as well.

Susan Pagnac, Senior Director of Home and Community Based Services